Keep every customer conversation in the shop.
Customer communication for RV repair shops: two-way texting from your own shop number, estimates customers approve from their phone, and a record of every rig and every visit.
Customer communication in RVDesk
RVDesk Customer communication
Messages
Dana Whitfield
Can you look at the awning too?
Ray Delgado
Parts in yet?
Marcus Bell
Thanks, see you Thursday
Dana Whitfield · (530) 555-0144
WO-1042Hi Dana, your estimate from Redwood RV Service is ready: app.rvdesk.net/e/k7Q2
Approved the roof and the slide seal. Can you look at the awning too? It won’t retract all the way.
Will do. We’ll add it to the work order and text you what we find.
One inbox for the counter, with every thread tied to the customer and the work order.
Learn more about two-way textingDana Whitfield
Text-to-pay- Mobile
- (530) 555-0144
- Prefers
- Text
- Lead source
- Referral
Rigs
2019 fifth wheel, 31 ft
VIN ending 04417 · 7RVX417 CA
2017 one-ton pickup
Tow vehicle
History
- WO-1042 · In progress$1,810.20
- WO-0988 · Posted$642.15
- WO-0931 · Posted$289.00
Last messages
- Estimate for WO-1042 sent by text
- “Can you look at the awning too?”
Every rig a customer owns, with its work orders, declined jobs and messages.
Learn more about customers and rigsWO-1042 Dana Whitfield
Authorized 2 of 32019 fifth wheel, 31 ft
- Slide-out seal replacement, curbside$684.20Approved
- Roof reseal: lap sealant and vents$1,126.00Approved
- Water heater anode and flush$142.50Declined
Activity
- Texted to (530) 555-01449:14 AM
- Opened on their phone9:31 AM
- Dana Whitfield approved 2 jobs9:36 AM
Redwood RV Service
Estimate for your 2019 fifth wheel
- Slide-out seal replacement, curbside$684.20
- Roof reseal: lap sealant and vents$1,126.00
- Water heater anode and flush$142.50
Authorization complete. Work is now approved.
Texted from your shop’s own number, approved job by job and signed from the customer’s phone.
Learn more about estimates and authorizationDemo shop with sample data
For customers who are three campgrounds away.
RV owners drop the rig and leave. RVDesk reaches them where they are, from a number they know is yours, and keeps what was said with their rig.
The rest of RVDesk
Customer communication questions
Do customers need an app?
No. Estimates, inspections and invoices open from a link in their browser.
Whose number do the texts come from?
Your shop’s own local number, registered with the carriers in your business name.
Can we text right away?
Texting turns on once the carrier registration clears. RVDesk files it for you and shows where it stands.
What about marketing texts and campaigns?
Campaigns and automations are in the Marketing Suite, an add-on at $49.99 a month per location.
See a customer approve and pay by text.
Mon–Fri, 8 AM–5 PM Pacific