What’s new in RVDesk.
New features, improvements and fixes, newest first. Shops on RVDesk see the same notes in the app’s Resource Center.
October 2026
Text customers from your shop's own number
Fill in your business profile under Shop Settings → Integrations → Text messaging. After your first RVDesk payment, RVDesk files your carrier registration and sets up a local number for your shop. Carrier review usually takes a few days and can take up to 2–3 weeks; once approved, text customers from Messages and send estimates and invoices by text.
New Feature
See every RVDesk support visit
When the RVDesk team signs in to your account to help, the visit lasts up to an hour and a banner shows across the top of RVDesk while it's on. Every visit is listed with its reason under Shop Settings → Support Visits.
Improvement
Refer & Earn: $299 credit per referred shop
Refer another RV shop from Refer & Earn. When they pay their first RVDesk bill, you get a $299 credit on your next bill, and they get 50% off their first paid month.
Improvement
Help center, training and feature requests in the app
Select the ? icon at the top of RVDesk to open the Resource Center, with help articles and training on rvdesk.net. Under Feature Requests & Releases, Request a feature sends your idea to the RVDesk team, and Release notes shows what's new.
New Feature
Service advisors can take payments
Service advisors can now record payments without extra setup. To take that away from someone, open Employees, select the person, and on the Permissions tab select From role next to Can record payments.
Improvement
Messages: templates, texted photos and a phone view
Save your own message templates and insert them with Templates in any conversation. They can fill in your shop name and phone and the customer's name. Photos customers text in now show in the conversation, and on a phone Messages shows one pane at a time with long links wrapped.
Improvement
Message RVDesk Support from inside the app
Select Support in the sidebar to message the RVDesk team. It goes out as a text from your shop's texting number, and replies come back to the same box. It works once your shop's texting registration is approved; until then the box shows the support line, (530) 782-9787, Mon–Fri 8 AM–5 PM Pacific.
New Feature
Notification center
Select the bell at the top of RVDesk to see your notifications, with All and Unread views and Mark all as read. Choose Settings in the bell's menu to pick All Work, My Work or None for each event, such as Work order created, Customer viewed estimate or Work order part marked received.
New Feature
Email alerts when a customer disputes a card payment
When a customer disputes a card payment, your shop's owners and shop email get an email with the amount, the reason and the date to respond by, linking to Payments → Disputes. A second email says when the dispute closes and whether it was won or lost.
New Feature
Appointment settings now shape the calendar
Under Shop Settings → Appointments, Daily Schedule sets the hours the calendar shows and the default appointment length. Colors & Labels sets the labels and colors offered on appointments and which ones show on the calendar.
Improvement
Pricing matrices for parts and labor
Build a Parts Matrix or a labor matrix under Shop Settings → Markups, then turn on Auto-apply settings to price new part lines from their cost automatically. Nothing changes until you turn auto-apply on, and a service advisor can still apply a matrix or a flat markup line by line.
New Feature
Work order (WO) wording everywhere
RVDesk now says work order (WO) wherever you read it, including the WO Settings tab in Shop Settings, the WO # column in Payments and the WO totals on customer pages.
Improvement
Quotes show when the customer opened them
The Quotes list shows Viewed and how long ago once the customer opens a sent quote. For parts or electronics brought in without the RV, choose Bench job (no RV) on a new quote. Quotes now sits just below Reports in the sidebar.
Improvement
A new look for customer estimates and invoices
The estimate, invoice and inspection links you send now open in one layout, with tabs for the document, Visit Details and the customer's Service History, which they open with a one-time code. Choose what customers see under Shop Settings → Estimates/Invoices → Transparency Settings.
Improvement
September 2026
Inventory barcodes and printable labels
Select Assign barcodes on the Inventory page to give every part a barcode (its SKU when that's unique). Then print labels for one part or a selection on 2.25″ × 1.25″, 1.5″ × 1″ or 4″ × 6″ thermal labels, or on Avery 5160 sheets. Scan a label into the Inventory search or a work order's parts search to find or add the part.
New Feature
Flat-rate technician pay, with partial payouts
Set a technician's Flat rate (per book hour) on their employee record. On a work order's Estimate tab, Technician Pay shows what each tech has earned on approved work, been paid and is still owed. Owners and managers can pay part of it before the job is finished.
New Feature
August 2026
Email campaigns follow your segment filters
Campaigns and automations send only to the customers your segment's filters match, and the count you preview is the list that's sent.
Fix
Balances count every payment already taken
The Accounts Receivable report, Work Orders cards and customer pages subtract deposits and partial payments, so they show what's left to collect, and Paid once an invoice is settled.
Fix
Work Orders, chat and menus fit on a phone
On a phone, Work Orders cards and the search box fit the screen, and a customer chat opens as a full chat window on its newest message. Header menus and tab strips stay on screen.
Improvement
Void a payment recorded in error
Owners, managers and accountants can void a cash, check or other payment from its menu in a work order's Transactions list, with an optional reason, and the balance due goes back up.
Improvement
Billing: choose which card is charged
Make default on the Billing page sets the payment method your RVDesk subscription is charged to. To remove your only payment method, add another one first.
Fix
Your shop now has a short ID
Find your Shop ID under Shop Settings → Shop Profile. Read it to RVDesk support and we can pull up your shop right away.
Improvement
Customer financing
Affirm and Klarna can be turned on for your shop so customers can pay for a large repair in installments while you're paid in full up front. Contact RVDesk support to turn it on.
New Feature
Edit a location in Shop Settings
Editing a location under Shop Settings → Locations saves your changes and closes the form, and a failed save shows a message. The tax rate must be between 0% and 100%.
Fix
Payments and deposits add up to the cent
Partial payments and deposits reconcile exactly, and a payment larger than the balance is refused with the amount still due shown. A paid-in-full invoice doesn't take another payment, and printed documents show special characters correctly.
Fix
Sales tax and time zone set at signup
New shops start with their state's base sales tax rate and their local time zone. Check the rate under Shop Settings → WO Settings → Taxes and save it before your first invoice.
New Feature
Estimates and invoices show the full breakdown
Fees, discounts and sales tax are itemized on customer estimates and invoices instead of being folded into the total. The tax line shows a percentage only when it matches the math.
Improvement
July 2026
Payments ledger
Every payment is recorded against its invoice with method, card brand, last four and processor fees, so a work order always reconciles with what was actually collected.
New Feature
Take card payments on invoices
Connect your own Stripe account under Payments and email customers a secure pay link. Money settles directly to your bank — RVDesk never holds it and takes no cut of your transactions.
New Feature
Pages load without blank screens
Pages show their layout while they load instead of a blank screen, including tabs and filters inside a page.
Improvement
Quotes
Build and send a quote before the RV comes in, then convert it into a work order with its customer, RV and line items carried over.
New Feature
Inventory counts
Run a physical count against any set of parts, enter what is actually on the shelf, and apply the variance to stock in one step.
New Feature
Vendors, with merge
Full vendor records including account reps and part numbers. Duplicate vendors can be merged, moving their orders and history onto the surviving record.
New Feature
Orders hub: purchase orders, returns and sublets
One place for supplier orders with partial receiving, return orders back to vendors, and sublet work sent out to third parties — each with its own numbering and status.
New Feature
Reports library — 24 reports
Sales, technician productivity, parts, customers, marketing sources and profitability, all filterable by date range. Date ranges follow your shop's time zone.
New Feature
Inventory rebuilt
Thirteen columns covering cost, sell, on-hand, on-order, reorder point and lead time, plus stock-value and low-stock cards at the top.
New Feature
Tech Board and Job Board rebuilt
Both boards are now column layouts you can scroll independently, with the status pill editable straight from the card. Assign, re-order and move work without opening the work order.
New Feature
June 2026
Mobile-friendly across all pages
Every page now works properly on phones. Page headers stack cleanly on small screens, tables hide non-critical columns on mobile, and the sidebar slides in with a hamburger menu.
Improvement
May 2026
Digital estimate approval flow
Send estimates to customers via email. They can review, approve, or request changes through a branded portal — no login required. Approved jobs automatically advance to the next status.
New Feature
Work order photo uploads
Technicians can now attach photos directly to work orders. Photos are organized by work order and visible to the whole shop.
New Feature
See RVDesk on your shop’s work.
Mon–Fri, 8 AM–5 PM Pacific