Book the rig, then open the work order in one click.
RV service scheduling that keeps the appointment and the job together: book the drop-off, assign the tech, set when it’s due back, and create the work order from the appointment.
Schedule
DayWeekMonth- 8:00 Drop-off · Dana WhitfieldConfirmed
- 10:30 Estimate · Ellen ParkScheduled
- 9:00 Towed-in · Ray DelgadoChecked in
- 1:00 Service · Pat MorenoNo show
Mon
8:00 Drop-off
Dana Whitfield
Fifth wheel
ConfirmedMO
10:30 Estimate
Ellen Park
Travel trailer
ScheduledJA
Tue
9:00 Towed-in
Ray Delgado
Class C
Checked inJA
1:00 Service
Pat Moreno
Pop-up
No showRC
Wed
8:30 Service
June Okafor
Class B
ConfirmedRC
2:00 Pickup
Tom and Lisa Grant
Toy hauler
Ready
Thu
8:00 Drop-off
Marcus Bell
Class A
ConfirmedMO
Fri
9:30 Follow up
Kai Mendes
Travel trailer
ScheduledJA
3:00 Pickup
Dana Whitfield
Fifth wheel
Scheduled
Demo shop with sample data
RVs don’t come in for an hour.
A roof reseal can hold a bay for days, and a towed-in rig shows up when the tow truck does. The calendar keeps the drop-off, the promised pickup and who’s working it in one place, so the advisor can tell a customer the truth about when to come back.
Book it the way it’ll happen
Every appointment says how the rig is arriving, what it’s in for and when it’s due back.
- Drop-off, towed-in, or the customer stays with the rig
- Appointment types for drop-offs, estimates, service, pickups and follow-ups
- Estimated pickup date and time on the booking
- Assign the technician when you book
Appointment · Ray Delgado
Confirmed- Rig
- 2018 Class C, 30 ft
- Type
- Drop-off
- Arrival
- Towed-in vehicle
- Drop-off
- Tue 9:00 AM
- Estimated pickup
- Fri 3:00 PM
- Technician
- J. Avery
Won’t run on house batteries. Coming in on a flatbed.
Demo shop with sample data
The day, the week or the season
See today’s drop-offs or the months ahead, and narrow it down to one tech or to who hasn’t confirmed.
- Day, week, month and year views
- Filter by technician, status and confirmation
- Confirm an appointment and email the customer a confirmation
- Mark a no-show or a cancellation without deleting it
Schedule · Tuesday
DayWeekMonth- 8:00 AMDrop-off · Kai Mendes, travel trailerChecked in
- 9:00 AMTowed-in · Ray Delgado, Class CChecked in
- 11:30 AMEstimate · Ellen Park, travel trailerScheduled
- 2:00 PMService · Sam Ruiz, fifth wheelConfirmed
Demo shop with sample data
Running long? Say so.
When a part is late, move the pickup date with a reason and email the customer the new date from the same screen.
- Extend the pickup date with a reason
- Email the customer the new date
- Create the work order from the appointment, with the customer and rig already on it
Extend pickup date · Marcus Bell
Running long- Rig
- 2016 Class A diesel pusher
- Current pickup
- Thu 3:00 PM
- New pickup
- Mon 3:00 PM
Reason
Slide motor is on backorder from the supplier.
Email Marcus the new date
Demo shop with sample data
Scheduling questions
Does an appointment create a work order?
Yes. Open the appointment and create the work order from it in one click, with the customer and rig already on it.
Can I assign a technician when booking?
Yes. The tech is on the appointment, and you can filter the calendar by tech.
Can I see the whole week?
Yes. The calendar has day, week, month and year views.
Do customers get a confirmation?
Confirm the appointment and RVDesk can email the customer a confirmation. If the pickup date moves, you can email the new date too.
What about rigs that come in on a tow truck?
Book them as towed-in. Drop-off, towed-in and stay-with-vehicle are arrival types you can filter the calendar by.
See a week of RV appointments in RVDesk.
Mon–Fri, 8 AM–5 PM Pacific