Text from your shop’s number, not your cell phone.
Two-way texting for RV repair shops: your shop gets its own local number, registered with the carriers in your business name, and every reply lands in one inbox against the customer and the work order.
Messages
Dana Whitfield
Can you look at the awning too?
Ray Delgado
Parts in yet?
Marcus Bell
Thanks, see you Thursday
Dana Whitfield · (530) 555-0144
WO-1042Hi Dana, your estimate from Redwood RV Service is ready: app.rvdesk.net/e/k7Q2
Approved the roof and the slide seal. Can you look at the awning too? It won’t retract all the way.
Will do. We’ll add it to the work order and text you what we find.
Demo shop with sample data
An advisor’s cell phone is not a customer record.
When the counter texts from a personal phone, the conversation leaves when that person does. In RVDesk every text, photo and reply is saved against the customer and the rig, and anyone at the counter can pick up the thread.
They can text you a photo of it
A customer at a campground can send a picture of the leak or the stuck awning, and it shows up in the thread with their work order.
- Photos from customers kept in the conversation
- Replies threaded by customer and work order
- Search conversations by name or WO number
Your wording, every time
Templates for the messages you send all day, with the customer’s name, your shop’s name and the right link filled in.
- Message templates in your shop’s own wording
- Estimates, inspections and invoices sent as links
- A ready-for-pickup text when you complete the work
Message templates
Estimate ready
Hi First Name, your estimate from Shop Name is ready: Estimate Link
Parts arrived
Ready for pickup
Preview
Hi Ray, your estimate from Redwood RV Service is ready: app.rvdesk.net/e/P2c9
Names and links fill in when you send.
Demo shop with sample data
Registration, handled
US carriers require every business that texts to be registered first. RVDesk collects what they need, files it for you, and shows where it stands.
- A local number registered in your business name
- A readiness check that lists anything still missing
- Your own consent page, published so it can be verified
Text messaging
ApprovedSends from (530) 555-0198, registered to Redwood RV Service.
- Business details: legal name, EIN, address, contactComplete
- Readiness preflight0 blockers
- Your consent pagePublished
- Carrier registrationApproved
- Quiet hours
- 8:00 PM to 8:00 AM
Demo shop with sample data
STOP means stop
A customer who replies STOP is opted out automatically, and nobody at the shop can text them by mistake.
- STOP, START and HELP handled automatically
- Quiet hours, kept in your shop’s time zone
- Opted-out customers are blocked from texts
Ray Delgado · (530) 555-0177
Opted outHi Ray, the water pump for your Class C came in. We’ll have it running by Thursday.
STOP
Ray Delgado opted out. Texts to this number are blocked.
This customer opted out of texts. If they reply START, texting opens again.
Demo shop with sample data
Texting questions
Why can’t we text right away?
US carriers require the business behind the messages to be registered first. It isn’t a setting we can switch on; the registration has to clear.
What do we need to provide?
Your legal business name, business type, address, a named contact, and either an EIN or, if you’re a sole proprietor without one, a mobile number to verify by text.
How do customers opt in?
They give you their number and you tell them what they’ll receive. The disclosure is published on your own consent page so it can be verified.
How do they stop?
They reply STOP. It’s honored automatically, and the shop can’t text them again by mistake.
Can customers send photos?
Yes. Photos they text to your shop’s number show up in the conversation.
See a text thread tied to a work order.
Mon–Fri, 8 AM–5 PM Pacific