Help from the people who build RVDesk.
RVDesk support is one line and one set of hours. Call or text the team, send an email, or use Support chat inside RVDesk.
Support chat in RVDesk
For shops already on RVDesk. It texts the RVDesk team and the answer comes back in the app. How it works
Support chat, for shops on RVDesk
No ticket queue. You write to the team from inside RVDesk, the way you’d text a person, and the reply lands in the same conversation.
- Open Support from the menu in RVDesk. Every login has it, from the owner to the technicians.
- Your message goes to the RVDesk team as a text, sent from your shop’s texting number.
- The reply comes back to the same box, and a notification tells you it’s there.
- A message sent after hours still goes through.
Support chat uses your shop’s texting number, so it switches on once your shop’s texting registration is approved. Until then, call or text (530) 782-9787.
System basics
What RVDesk needs, and what your shop sets up. How we handle your data
- Where it runs
- In a web browser on a computer, tablet or phone. There is nothing to install.
- Signing in
- Each person signs in with their own login at app.rvdesk.net.
- Roles
- Owner, manager, service advisor, technician and accountant, each seeing the parts of RVDesk that role needs.
- Connection
- RVDesk needs an internet connection, Wi-Fi or cellular. It doesn’t work offline.
- Texting
- Your shop’s own local number. It starts sending once the carriers approve your business registration.
- Card payments
- Through your shop’s own Stripe account, paid out to your bank. A card reader at the counter is optional.
- Bringing data in
- Customers and their rigs import from a spreadsheet (CSV).
New to RVDesk? See it run your shop’s day.
Mon–Fri, 8 AM–5 PM Pacific