Text a customer and see their replies

Texting works once your shop has its own texting number and your carrier registration is approved. When it’s ready, the top of Messages shows Texting from and your number. Not there yet? Register your texting number first.

Send a text#Link to the section “Send a text”

1. In the sidebar, open Messages and select New message.
2. Search for the customer by name or phone and pick them. Only customers with a phone number on file can be texted.
3. Type your message, or select Templates to start from a saved one. Images attaches photos.
4. Press Enter or select the send button. Shift+Enter starts a new line.

RVDesk adds your shop’s name and “Reply STOP to opt out.” to your text. A note under the message box shows when it will, so what the customer receives is never a surprise.

See replies#Link to the section “See replies”

Replies land in the same conversation, one conversation per customer. A conversation with unread messages shows a count, and the total unread shows beside the Messages heading. The messages icon at the top of RVDesk opens the same conversations from any page.