Let a technician clock time to a job

Technicians sign in with their own login, on a phone, tablet or computer. RVDesk keeps two kinds of time for them: the shift on the time clock, and the time spent on each job.

Clock in for the shift#Link to the section “Clock in for the shift”

• Select Clock In at the top of the screen when the shift starts, and Clock Out when it ends.
• The break and lunch buttons pause the shift clock. End Break or End Lunch starts it again.

Time a job#Link to the section “Time a job”

1. Open My Jobs to see the jobs assigned to you. To pick up an unassigned one, open Available and select Claim Job.
2. Open the job, read the customer’s complaint, then select Start Diagnosis. The timer starts.
3. Select Pause when you step away and Resume when you’re back.
4. When you’ve found the problem, select Complete Diagnosis. The job waits while the advisor sends the estimate and the customer decides.
5. Once the customer approves, the job reads Customer approved — ready for repair. Select Start Repair.
6. When the work is done, select Complete Repair.

Assigned to the wrong job? Unassign myself from this job sits under Start Diagnosis.

Where the hours show up#Link to the section “Where the hours show up”

Technicians see their own hours under My Hours. The bookkeeper’s Payroll & Time page uses the same time clock hours for payroll.